Shipping policy

Shipping Policy

Store Merchant: Nadia Verde
Support Contact Email: KarlieJerdebtk@hotmail.com

Policy Overview & Applicability

This shipping policy is originally written exclusively for the Nadia Verde store. No public templates, duplicated clauses or content adopted from other e-commerce sellers have been used during compilation. The purpose of this policy is to clearly define order processing standards, global delivery arrangements, freight calculation rules, parcel tracking mechanisms and exception handling solutions, delivering open, fair and standardized logistics services for all platform purchasers. This policy applies to all orders placed through this website.

Order Processing & Preparation Timeline

After customer payment is successfully verified and approved, our internal fulfillment team initiates complete pre-shipping procedures, including order data verification, recipient address accuracy check, inventory confirmation, product quality inspection and secure protective packaging. Standard order preparation takes 1–3 business days. Business days exclude weekends, national public holidays and periods of carrier service suspension caused by third-party maintenance or unplanned industry disruptions. Each order undergoes independent manual review instead of automated batch processing to reduce shipping errors, missing items and address mismatches. Once dispatched, customers will receive an automated email containing valid tracking information for full-process logistics monitoring.

Regional Delivery Timeframes

Nadia Verde provides global shipping services covering most countries and regions worldwide. Actual delivery durations vary depending on transit distance, local logistics efficiency and customs clearance progress. All stated timeframes are reasonable estimates under stable logistics environments and do not constitute absolute delivery guarantees:
  • Domestic orders: 3–8 business days after carrier handover
  • North America & European regions: 8–16 business days for standard international transit
  • Remote overseas territories: 16–28 business days due to extended transportation and complex local clearance procedures
Delays resulting from customs inspections, port congestion, extreme weather, regional traffic restrictions and other uncontrollable external factors are beyond our operational control and will not be classified as shipping service failures.

Shipping Fees & Promotional Rules

Shipping fees for each order are calculated individually based on item quantity, package dimensions, dimensional weight and final delivery destination. All freight costs are fully displayed on the checkout page prior to payment confirmation, with zero hidden fees or unexpected additional charges. Nadia Verde may launch store-exclusive shipping promotions irregularly, including threshold-based free shipping benefits and regional freight discounts. All promotional rules are independently configured for this store only and are never synchronized or shared with any other online retail stores, ensuring independent operation attributes.

Parcel Tracking & Issue Resolution

Every outbound parcel is equipped with a unique tracking number to support real-time logistics inquiry. If customers encounter tracking stagnation, obvious delivery delays, package damage, item shortage or parcel loss during transit, please submit a support request via our official email within 7 business days after the issue occurs. Our after-sales team will complete case verification and assessment within 24–48 working hours and provide practical solutions including free reshipment, full or partial refund, and professional carrier claim guidance according to actual order conditions.

Customs Duties & Tax Responsibilities

For all cross-border orders, any import duties, customs clearance fees, value-added taxes and other local charges mandated by the destination country shall be fully borne by the buyer. Nadia Verde strictly complies with international trade standards and conducts truthful and compliant product declaration. We assume no liability for parcel detention, delivery delays or extra expenses caused by local policy adjustments, inaccurate customer-provided information or recipient-side compliance issues. Effective August 29, 2025, all shipments entering the United States are subject to duty and tax assessment regardless of value, and relevant costs shall be borne by the purchaser.

Force Majeure Liability Exclusion

Nadia Verde shall not be held responsible for shipping delays, parcel loss and fulfillment failures caused by unforeseeable force majeure events, including natural disasters, severe weather, government-imposed transport restrictions, logistics carrier suspension and international trade policy changes. In such cases, we will actively notify affected customers via email and provide reasonable follow-up solutions to minimize shopping losses.